Dear Leap
Frog,
My kids love
to use your products and they are very educational. They love them so much that
they go through their treats and shampoo at quite an extraordinary rate. When
you were testing out the products, especially the update and download aspect,
did you do it while there were anxious kids waiting to use it?
Was “Is it
ready yet?” piped into your test facility so every one of your techs had to
hear what we hear? If not then you have no idea of the stress you cause every
time that white cord gets plugged into the computer.
Did you
intentionally make the site install updates while a parent is trying to get
supplies and micromods with anxious kids around?
Was the 8
minute download time a gauge for parents to get a drink? Because that’s when we
need it.
If kids were
not present during testing, I suggest you integrate them into the testing
facilities; then watch how fast your system will work then.
Sincerely,
A mom of
kids still waiting for the Leap Pad back
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